Frequently Asked Questions
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Showroom & Region l Service Areas
Where is your luxury kitchen and bathroom showroom located?
Our flagship design center is located at 1250 Lake Murray Blvd, Irmo, SC 29063. We are open Monday through Thursday (9AM–6PM) and Fridays (9AM–5PM), with Sunday or after-hours visits available by appointment.
What regions do you serve in the SC Midlands?
We provide premium product procurement and design services across Columbia, Lexington, Richland County, and Lake Murray, as well as Newberry, Kershaw, Sumter, Florence, and Aiken counties.
Can I take a 3D virtual kitchen & bath showroom tour online?
Our interactive 3D Virtual Kitchen & Bath Showroom Tour lets you explore our premium displays, custom vanities, and high-end appliance suites right from your phone or computer.
Do I need an appointment to visit the Irmo design center?
Walk-ins are always welcome for browsing. However, we highly recommend booking an appointment if you require a dedicated specialist to review custom blueprints, material specs, or hardware configurations.
Are showroom display products available for immediate purchase?
Our showroom functions primarily as a specification center for custom orders. While we carry a curated stock of select hardware and plumbing accessories in our local warehouse, primary fixture packages are ordered to your exact specifications.
Kitchen Design & Custom Cabinetry
Do you offer custom kitchen cabinets and countertop displays?
Yes. Our showroom features high-end custom kitchen cabinets and premium countertop materials, ranging from minimalist modern slab doors to traditional hardwoods with soft-close spatial hardware.
Do you showcase professional stoves and ranges?
Yes. Our kitchen galleries feature live displays of high-performance professional stoves & ranges engineered for premium residential cooking and seamless counter integration.
Can you help integrate high-end refrigerators into my custom cabinetry?
Absolutely. Our design consultants specialize in specifying flush-mount high-end refrigerators & freezers that accept custom wood overlay panels to match your kitchen layout perfectly.
Do you supply kitchen sink and organization accessories?
We source a wide variety of premium workstation sinks, commercial-grade pot fillers, custom pull-out organizers, and durable basin grids to maximize your kitchen’s daily functionality.
What premium kitchen appliance brands do you carry?
We feature top-tier, luxury performance brands known for style and power, including fully customized setups from ZLINE Kitchen & Bath, LG Signature & Studio, and Thor Kitchen.
Luxury Bathroom & Vanity Fixtures
What styles of luxury bathroom vanities do you carry?
We display an elite collection of luxury bathroom vanities, including modern floating wall-mounts, double-sink stone-top consoles, and modular custom furniture units tailored to your plumbing footprint
How do I choose the right vanity mirror with lights or LED bathroom mirror?
Look for integrated dimming, defogging coils, and adjustable color temperatures. Our lighted & LED bathroom mirrors provide perfect task lighting while acting as an ambient light source.
Do you offer custom shower and tub accessories or freestanding tubs?
Yes. We specify premium luxury bathroom showroom & plumbing fixtures, including architectural freestanding soaking tubs, thermostatic smart showers, and high-end body spray configurations
What are the top benefits of upgrading to an LED bathroom mirror?
An LED bathroom mirror eliminates harsh shadows during grooming, consumes minimal electricity, and introduces a sleek, high-end modern aesthetic that increases overall home appraisal value.
How do I choose the right lighting for a bathroom renovation?
We recommend layering your lighting. Combine an elegant overhead ceiling fixture with targeted vanity mirrors with lights or wall sconces to balance functional task areas with relaxing ambient warmth.
Refund & Return Policy
What is your standard window and criteria for returning a product?
You can return any standard item within 30 days of purchase, provided it is completely unused, unassembled, and still in its original packaging. Online buyers are responsible for order accuracy, while phone or in-store orders must be verified for accuracy within 24 hours of receipt.
Which products are strictly non-returnable and non-cancelable?
Custom made or built-to-order products, clearance or inventory sale items, and any items that have been assembled, installed, or modified are not eligible for returns. Additionally, large-volume orders containing 10 or more of a single item or orders with an invoice total exceeding $2,500 cannot be returned.
How do I initiate a return and secure authorization?
You must call a sales associate directly at 803-673-2102 to acquire a mandatory return authorization code. Once approved, you have a strict 14-day window to ship the product back to the designated warehouse address specified in your return instructions before the authorization expires.
Are there restocking fees for improper returns or refused deliveries?
Yes. Items returned without a valid authorization code, sent to the incorrect warehouse, or non-damaged freight deliveries that are refused will face an automatic 50% restocking fee or complete forfeiture of the refund, issued only as store credit.
How long does it take to process my refund once a return is approved?
Once the warehouse verifies that the return contains all original packaging and is free of damage, the credit is issued via your original payment method. Refunds processed via company check are typically issued within 7 business days of final approval.
Shipping & Damaged Goods
How should I handle a small parcel delivery (UPS or FedEx) that arrives damaged?
Do not refuse the package. Accept the delivery and contact our showroom immediately. Damaged or defective merchandise must be reported to Bath & Bronze within two business days of receipt, allowing us to successfully file a claim with the carrier within their 7-day window.
What are the mandatory inspection rules for large freight or LTL deliveries?
For large items like luxury bathroom vanities, freestanding tubs, or high-end appliances, you must inspect the shipment immediately upon arrival. You are legally required to note any structural package damage directly on the carrier’s bill of lading before signing, or refuse the delivery entirely if the product is significantly broken.
Can I cancel, halt, or reroute an order once it has shipped?
No. Once an order has left our facility or the manufacturer’s warehouse, it cannot be canceled, rerouted, or redirected in transit. If you no longer want the shipped items, you must accept the delivery and process it as a standard return, covering all associated roundtrip shipping fees.
Who is responsible for return shipping costs and package insurance?
The customer is fully responsible for all return shipping costs and logistics. We strongly recommend using a carrier that provides a tracking number and a delivery signature requirement, as refunds will be denied if the warehouse cannot confirm physical receipt of the returned goods.
What happens if my return package gets damaged on its way back to your warehouse?
If a return item is broken in transit to us, we will notify you via email and hold the item for 15 days. It is the customer’s sole responsibility to file a financial reimbursement claim directly with their chosen shipping carrier and instruct us on whether to return or dispose of the damaged product.